MAINTENANCE & SUPPORT SERVICES
MAINTENANCE & SUPPORT SERVICES
The dissruption to business caused by critical equipment failure is something no company wants to experience.
Our support service ensures that this is one area our customers don't have to worry about. From fixing a faulty handset to a total system failure, our engineers provide expert support for our customers every day.
We make it straight forward to report faults by both phone and email.
Once a fault is reported, our customers can have confidence that it will be resolved quickly and efficiently. If the problem is carrier or network related, our technical support team will carry out an initial assessment and we can liase with the network provider to resolve the problem.
We measure our response times constantly and on average achieve 99% on standard contracts.
